How to Order
Our step by step guide to ordering tells you everything you need to know about ordering the right sized uniform for your child.
Step One – Getting started
Make sure you have the following items to hand:
- Your child
- A measuring tape
- Paper and pen
- Current school uniform list (enclosed)
- Quick order form (enclosed)
- Debit or credit card (not American Express or Electron)
(NB make sure titles on top of order form says “Quick order form” – or change bullet 5 above to match)
Step Two – Measuring your child
Tempted as you might be to skip this step, this is the most important stage. Believe it or not, there is no such thing as a standard garment for a given age group; every manufacturer has its own template. In order to ensure our prices remain sensible we work with a wide range of suppliers, all of whom work to different sizes. The reason we ask you to measure the height, waist, chest and inside leg of your child is to ensure that you get a size that fits, rather than to be awkward or waste your time. In fact, it will probably save you time in the long run as you’ll receive the right size first time.
In a recent survey of our parents, a number told us they had never measured before and were unsure of how to measure successfully. If the same applies to you, please see our “How to measure” section for helpful instructions and tips.
Step Three – Decide on fit
Some parents want a perfect fit with little room for growth, others want items to last as long as possible and are prepared to turn up hems and sleeves themselves to make this happen. If you order the size relevant to your child’s body measurements then you will get a good fit. If you would like room for growth then we would advise you to call during customer service hours (9am – 5pm) so our team can give you advice on which size to choose. They know which manufacturers come up big and which small in size so will make sure your child doesn’t end up with shorts down to his or her ankles, for example.
Step Four – Know what you need to order
School uniform lists are often quite daunting and it can be difficult to ascertain exactly which items are required for which age group. Our quick order form is designed to simplify this and lists the uniform requirements by academic year. It also lists the product codes for each item which you need if you are booking online or outside working hours on the phone.
Step Five – Place your order
For your convenience, we offer a choice of 4 methods. We recommend that parents who are new to us call between 9am and 5pm Monday – Friday to take advantage of the expert advice available from our customer services team.
- Telephone +44 20 8752 1166
Our lines are open for ordering 24 hours a day, 7 days a week, 364 days a year (closed Christmas day)
If you wish to receive advice please call between 9am and 5pm Monday – Friday when our experienced customer service team will be able to help you.
Using the .pdf files on family profile page having logged in to intelligent sizing at www.uniformschoolwear.com you can use the search button (left margin of home page) and place you order direct through our secure e-commerce platform.
Quick order forms can be faxed through to us on the number above.
Step Six – Relax, it’s on its way
All items are sent out by Royal Mail standard second class post and should reach you within 7 working days (and can often arrive much quicker than this). If an item is out of stock we will advise you of the expected delivery date. Please inform the customer service team if you urgently need an item so they can advise you of the relevant charge for our next day delivery service. Our standard postage and packing charge is £3, but orders in excess of £80 are delivered free of charge.
What if I want to return or exchange it once it arrives?
You have 14 days in which to return garments for an exchange or refund and the process won’t cost you a penny. Each order comes with a despatch note with a built in free returns label. Simply fill out the relevant boxes on the reverse of the despatch note, pop it in your parcel and send it back to us using the free returns label. Remember to get a free proof of postage certificate from the post office as we can only replace missing items at no extra cost if you have proof of postage. Please note we only accept garments if they are unworn and still in their original packaging.